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RETURNS/REFUNDS

WE’RE HERE TO HELP

In placing an order with OMORFIE, you are agreeing to the returns policy, please take the time to read this page before shopping your items.

OMORFIE HAIR will only be acceptable for exchange/return if the Void Safety Sticker has not been opened, worn or tampered with. Our hair sets  are designed with a unique TESTER piece, you can open this to determine the colour, is the perfect blend for you. The TESTER piece must not be coloured, cut or altered in any way. Your item must be returned in the exact condition you received it.

ENA PRO STYLER

As listed on the warranty/safety card inside your products packaging,

Your OMORFIE Hair Styler is replaceable within three (3) months or repaired within one (1) year of the original purchase date if it is found to be defective in workmanship and or materials.

This warranty does not apply to OMORFIE Hair Styler’s showing damage/abuse or to parts which our judgement are not defective – nor does this warranty extend to tampered/altered and or repaired other than by OMORFIE and its Manufacture.

This warranty does not cover general use/wear and tear– such as scratches, cord fraying, chips, abrasions, discoloration and fading.Theft and or Loss of product.

For further information on caring for your styler – please see our FAQs - click here

First you must email OMORFIE including your order number.

We will provide you with instructions and a return address to ship your item back. All returned items must be returned unused including all packaging – if you received a free item with your order, it’s yours free to keep babe!

Please note your return will go though a product inspection once received at our warehouse and be inspected to see if you qualify for an exchange/refund.

As Human Hair extensions are considered a Hygienic product, We take hygiene and public safety very seriously and don’t allow any returns/exchanges if the Void Safety Sicker has been opened or tampered with.

You are responsible for all exchange/return/shipping costs. This includes shipping costs associated with us sending your exchange. We strongly suggest sending your exchange with a tracking number. OMORFIE will not be held responsible for lost returns. International returns must mark postal package with RETURN, NO DUTIES. Otherwise your order will not be accepted at our shipping facility and be returned back to you.

Easy, email hello@omorfie.com and let us know your order number and which shade you’d like to exchange for. We will provide you with instructions and a return address to ship your item back. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. We strongly suggest sending your exchange with a tracking number. OMORFIE will not be held responsible for lost returns.

We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange.

A full refund, excluding any shipping add on’s and return processing fee, will be issued to your original payment method after OMORFIE have received, checked and confirmed your item passes our exchange/return criteria.  Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us. A full refund, excluding any shipping add on’s and return processing fee, will be issued to your original payment method after OMORFIE have received, checked and confirmed your item passes our exchange/return criteria.

Return processing fee of $20 (aud) applies for stylers and $15 (aud) for hair extensions.

The OMORFIE care team operate seven (7) days a week, 24 hours a day! We guarantee a response within 24 hours, as we’re always here to help.  

Email: hello@omorfie.com