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In placing an order with OMORFIE, you are agreeing to the returns policy, please take the time to read this page before shopping your items.
Refunds are only available on damaged or faulty items, within 14 days of purchase. Hair care products are unable to be returned. See below for specifications on Hair Extension and ENA ProStyler refund/exchange policies. Note: Orders placed during sale periods are unable to be returned for refund.
OMORFIE HAIR will only be acceptable for exchange/return if the Void Safety Sticker has not been opened, worn or tampered with. Our hair sets are designed with a unique TESTER piece, you can open this to determine the colour, is the perfect blend for you. The TESTER piece must not be coloured, cut or altered in any way. Your item must be returned in the exact condition you received it.
Ordered the wrong colour? Email hello@omorfie.com and let us know your order number and which shade you’d like to exchange for. We will provide you with instructions and a return address to ship your item back. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. We strongly suggest sending your exchange with a tracking number. OMORFIE will not be held responsible for lost returns.
As listed on the warranty/safety card inside your products packaging,
Your OMORFIE Hair Styler is replaceable within three (3) months or repaired within one (1) year of the original purchase date if it is found to be defective in workmanship and or materials.
This warranty does not apply to OMORFIE Hair Styler’s showing damage/abuse or to parts which our judgement are not defective – nor does this warranty extend to tampered/altered and or repaired other than by OMORFIE and its Manufacture.
This warranty does not cover general use/wear and tear– such as scratches, cord fraying, chips, abrasions, discoloration and fading.Theft and or Loss of product.
Contact OHQ here Please include your Order Number and item you wish to return, ensuring that the item(s) are eligible for return. We will respond within 1 business day with details on how to proceed.
All returned items must be returned unused including all packaging.
Please note your return will go through a product inspection once received at our warehouse and be inspected to see if you qualify for an exchange/refund.
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address provided on the original order.
A full refund, excluding any shipping add ons and return processing fee, will be issued to your original payment method after OMORFIE has received, checked and confirmed your item passes our exchange/return criteria. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us. A full refund, excluding any shipping add ons and return processing fee, will be issued to your original payment method after OMORFIE has received, checked and confirmed your item passes our exchange/return criteria.
Return processing fee of $20 (AUD) applies for stylers and $15 (AUD) for hair extensions.
All returned orders will be issued with a credit note to the value of the item(s) returned less any shipping costs. Online credit notes are valid for 12 months. We do not issue refunds for returned items unless you check out via Afterpay (Australian customers only) or if the product is deemed faulty. You will need to contact us within 14 days of receiving your order to request a return. We are unable to offer exchanges for any returned items.